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Norwich Early Help Hub Privacy Notice

About us

Norwich City Council is the data controller for Norwich Early Help Hub and we have a legal obligation to process your personal information; either if you have consented for us to do so, or if there are concerns in relation to safeguarding or community safety.

You may contact our data protection and information security officer by emailing or by calling 0344 980 3333.

What will we do with your data?

We share the data from the professional bringing the request for support to Norwich Early Help Hub - identifying names and addresses only when it is pertinent and relevant to enable access to additional support, information or advice. The data is then anonymised – to ensure individuals cannot be identified - before being processed to evidence the work of Norwich Early Help Hub and how it can be effective. We intend to keep your anonymised data for six years, as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to:

  • any personal information that might identify you
  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

We may not be able to provide the most appropriate support and access to early help services, information and advice.

How will we share your data?

Information provided for Norwich Early Help Hub is shared verbally at a collaboration meeting with representatives from public and voluntary sector organisations that have signed the Data Exchange Agreement for early help and the Norwich Early Help Hub Memorandum of understanding. This enables professionals to provide support on a range of social issues, where written consent from the subject is obtained and to carry out their statutory duties where there are concerns in relation to safeguarding children and / or vulnerable adults or in relation to crime and disorder. If none of those conditions are met, issues can be discussed at a collaboration meeting and recommendations made, but no personal information is disclosed.

If the professional is recommended to refer their client to a support service, the client will need to self refer or obtain consent from their client before they can be referred to the recommended service. Even where consent is obtained, no personal or identifying information is recorded or held in Norwich Early Help Hub records.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully obliged or able to do so for the prevention and detection of crime and fraud, for safeguarding children and vulnerable adults or for the collection of taxes.