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My Norwich

Housing advice

Free specialist advice and assistance on matters relating to housing for private tenants and home owners faced with losing their home.

How we can help

  • Stop people becoming homeless
  • Negotiate with landlords to extend tenancies and pay off arrears
  • Give legal advice on tenancy rights
  • Advise on recovery of damage deposits
  • Use various schemes to provide housing solutions
  • Make referrals to other agencies for support
  • Explain possession proceedings and remedies
  • Prevent illegal eviction
  • Address issues of disrepair
  • Advise eligible homeowners on how to contact the Support for Mortgage Interest (SMI) loan scheme
  • Refer homeowners who need advice about mortgages or other financial issues to Citizens Advice Norfolk or the Money Advice Service.


If you’ve already lost your home we can provide:

  • Advice on our housing options service
  • Help with tenancy deposits
  • Access to the homeless prevention fund
  • Specialist support – for victims of domestic violence or hate crime
  • Access to supported lodging and private sector housing
  • Access to employment and training via www.norwichleap.co.uk
  • Referrals to hostels.

If you want advice you can

  • Email us at housingadvisers@norwich.gov.uk
  • Phone us on 0344 980 3333 between 9am and 4pm, Monday to Friday to make an appointment to see a housing adviser.