Skip to content Skip to search
My Norwich

Housing advice

Free specialist advice and assistance on matters relating to housing for private tenants and home owners faced with losing their home.

How we can help

  • Stop people becoming homeless
  • Negotiate with landlords to extend tenancies and pay off arrears
  • Give legal advice on tenancy rights
  • Advise on recovery of damage deposits
  • Use various schemes to provide housing solutions
  • Make referrals to other agencies for support
  • Explain possession proceedings and remedies
  • Prevent illegal eviction
  • Address issues of disrepair
  • Advise eligible homeowners on how to contact the Support for Mortgage Interest (SMI) loan scheme
  • Refer homeowners who need advice about mortgages or other financial issues to Citizens Advice Norfolk or the Money Advice Service.

If you’ve already lost your home we can provide:

  • Advice on our housing options service
  • Help with tenancy deposits
  • Access to the homeless prevention fund
  • Specialist support – for victims of domestic violence or hate crime
  • Access to supported lodging and private sector housing
  • Access to employment and training via
  • Referrals to hostels.

If you want advice you can

  • Email us at
  • Phone us on 0344 980 3333 between 9am and 4pm, Monday to Friday to make an appointment to see a housing adviser.