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My Norwich

Tenants' Annual Report 2022-23

Your tenancy

Housing advice and allocating homes

  • 1,520 housing applications processed
  • 427 introductory tenancies started
  • 747 social housing properties allocated 

Average re-let time (the number of days a property was empty between tenants) for council homes was 77 days.  

81% of households who approached us about facing homelessness were prevented from becoming homeless, helping clients in crisis and saving money on temporary accommodation.

Rent collection

  • Rent due for 2022-23 financial year – £68,381,917
  • Total rent collected in the year, as a % of rent due in the year – 98.8%
  • Total rent collected (including arrears payments made by current and former tenants) – £67,537,688
  • Arrears brought forward from previous years – £3,146,376
  • 94% of all rent due (including arrears) was collected.
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