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DD Payments being taken early

We have been made aware that there may be an issue with some direct debit payments being taken earlier than expected. We are investigating as a matter of urgency.

Tenants' Annual Report 2023-24

Your tenancy

Housing advice and allocating homes

  • 1,024 housing applications processed
  • 453 introductory tenancies started
  • 913 social housing properties allocated 

Average re-let time (the number of days a property was empty between tenants) for council homes was 66 days.  

75% of households who approached us about facing homelessness were prevented from becoming homeless, helping clients in crisis and saving money on temporary accommodation.

Rent collection

  • Rent due for 2023-24 financial year – £70,319,943
  • Total rent collected in the year, as a % of rent due in the year – 99%
  • Total rent collected (including arrears payments made by current and former tenants) – £69,734,518
  • Arrears brought forward from previous years – £5,441,193
  • 92% of all rent due (including arrears) was collected.
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