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My Norwich
Easter and May bank holiday bin collections

Bin collections in Norwich will be a day later than normal over the bank holiday weeks. Please make sure your bin is out by 7am on your collection day.

Check your revised collection day here

Freedom of information (FOI)

How to make an FOI request

We are committed to openness and actively seek to make available information about how we work, our decision-making processes and the services we provide.

Before submitting your FOI request

Please check existing information sources: 

Open data 

A-Z entries

Information we do not hold

County Council Services

If your request relates to one of the services below, you will need to go to Norfolk County Council's website: (please note this list is not exhaustive).

  • Schools and education

  • Children's services

  • Highways, roads and transport

  • Social services

  • Libraries

  • Parking enforcement

  • Adoption and fostering

  • Museums

Make a request

Your request must be made in writing using the information request form. Please provide us with enough information for us to identify what is being asked for.

Make an FOI request

Alternatively you can make a request by post using our address below.

We aim to reply to your request as soon as possible but within 20 working days.

Some information is exempt (eg personal data and commercially sensitive details and publications may be published with this material deleted).

Further information

For more about FOI contact the Information Commissioner's Office (ICO):

t: 08456 30 60 60 or 01625 54 57 45
f: 01625 524510
website: http://ico.gov.uk