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My Norwich

Communications team

Media enquiries

Please contact the relevant person depending on the service area you're enquiring about.

Community services which includes:

  • Housing
  • Community safety (inc. domestic abuse)
  • Antisocial behaviour
  • Environment and climate change
  • Strategy and transformation
  • Sport and leisure
  • Events and culture
  • Community enabling
  • Customer services
  • IT and digital
  • Customer services

For the above service areas contact Monday to Friday 9am to 5pm or Tuesday, Wednesday and Friday 9am to 5pm.

Corporate and commercial services (S151 officer) which includes:

  • Revenues and benefits (including council tax)
  • Legal and procurement 
  • Finance, audit and risk (including budget and investment strategy)
  • Democratic services (including elections)
  • Civic (Lord Mayor and Sheriff)
  • Norwich Market
  • Economic development
  • Towns Fund 
  • HR and organisational development

For the above service areas contact Tuesday and Wednesday 9am to 5pm, Thursday 8.15am to 4.15pm, Friday 9am to 5pm or Monday, Tuesday and Wednesday 10am to 5pm.

Development and city services which includes:

  • Waste and recycling
  • Street cleaning
  • Parks, open spaces and allotments
  • Parking and civil enforcement
  • Cemeteries
  • Planning
  • East Norwich Regeneration
  • Landscape and design
  • Environmental health
  • Public protection and enforcement (includes noise, abandoned vehicles, dog fouling and graffiti)
  • Licensing and street trading
  • Private sector housing regulation and enforcement
  • Emergency planning
  • Asset management (non-housing) 
  • Delivery of new housing (social and private)

For the above service areas, contact (Monday to Friday, 9am to 5pm) or (Tuesday to Thursday, 9am to 5pm).

Communications manager

  • Responsible for strategic communications

Contact Monday to Friday, 9am to 5pm

Website enquiries

Contact Monday to Friday 9am to 5pm
Contact Monday to Friday 9am to 5pm

Citizen magazine

For information relating to Norwich Citizen magazine, see the Citizen webpage or email

Social media

We use several social media channels to communicate information about its services and keep in touch with our customers. See our social media page.

Filming enquiries

If you are interested in filming in Norwich, our events team will advise and help you. See our filming requests page.