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My Norwich

Text messages about your tenancy

You may receive text messages from us regarding your tenancy or your rent payments. 

If you've received a text message that looks like it may have come from Norwich City Council, read this page to check if it really did come from us.

What texts about your rent from the council look like

The text message you receive about your rent will say:

Dear [Your name]

This is an important message about your tenancy with Norwich City Council.

Please click the link below for more information.

If you would like to confirm that this message is genuine, please visit the Norwich City Council website at

Thank you,
Norwich City Council

[Link for you to click]

If you've received a text message you believe is suspicious


  • click on any links
  • download any attachments
  • reply


Email the income team at and we can confirm whether the text is genuine.

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