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My Norwich

Service charges

What is included in my service charges?

This covers all aspects of regularly managing and maintaining all communal aspects of your home. Building insurance is included in the service charge but not contents insurance (which you have to take out yourself). The service charges will depend on which services your block of flats receives. There is a separate charge for each individual service, which can change from year to year. The following services will be charged where they apply to the block:

  • Caretaking services
  • Lift maintenance
  • Communal heating
  • Lighting
  • Insurance
  • Upkeep of garden areas
  • Communal TV aerial
  • Management fee
  • Bin rooms
  • Window cleaning

Please note – this list is not exhaustive.

Your service charges will also include day-to-day repairs. If your property has benefitted from major works during the service charges year, these costs will also be shown on the service charge statement. You will already be aware of these works as you will have been consulted and given an estimate of the cost to you.