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My Norwich
Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.

Rats and mice

Our pest control team can treat rats and mice.


  • £66 for an initial assessment and up to three further visits.
  • £33 for residents receiving benefits.
  • £17 for each additional visit as part of the same treatment.
  • £100 for emergency same day treatment (subject to availability)

Charges are non-refundable.