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My Norwich

Specialist Support Team Privacy Notice

About us

Norwich City Council is the data controller for the specialist support team and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data?

We use it to giving you advice and support. We intend to keep your data for the length of your tenancy with Norwich City Council plus six years, as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

Not providing us with your personal details could prevent us from being able to offer you the best possible service.

How will we share your data?

Information provided for the specialist support team is shared internally with housing, revenues and benefits, and income support teams and externally with the police, Norwich Property Services, voluntary organisations, the Department for Work and Pensions, adult/children social services, Change Grow Live and the NHS, in order that they may carry out their statutory duties.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.