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My Norwich

Cosy City Privacy Notice

About us

Norwich City Council is the data controller for Cosy City. You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data?

We will use it to process your application to the Cosy City scheme and advise you on any available grant funding. Your data will then be deleted unless you have specifically opted in to receive information about future grant proposals.

We intend to keep your data for 12 months as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

We would be unable to give you any information regarding installation in your property, or connect you with a supplier who is able to access grant funding.

How will we share your data?

Information provided for the Cosy City scheme is shared externally with our partners, Aran Services, in order to contact you regarding property surveys.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.