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My Norwich
Covid alert level for Norwich

The government confirmed on 12 October 2020 that Norwich is in Tier 1 (medium) of the new 3-tier system. Let’s all pull together to help prevent the spread of the virus and avoid further restrictions.

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Freedom of Information Requests Privacy Notice

About us

Norwich City Council is the data controller for freedom of information (FOI) requests and we have a legal obligation to process your personal information.

You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data?

We use it to process your FOI requests. We intend to keep your data for six years as stated in our Retention Schedule, available on our website.

What are your rights?

You have the right to request access your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

We may not be able to fully respond to your FOI request.

How will we share your data?

Information provided for FOI requests is shared internally with the service area(s) that the request covers, and may be shared externally with the Information Commissioner’s Office where requested by them in order that they may carry out their statutory duties.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.