Skip to content Skip to search
My Norwich

Budgeting and Money Advice Privacy Notice

About us

Norwich City Council is the data controller for budgeting and money advice and we have legal and contractual obligations and legitimate business interest reasons to process your personal information.

You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data?

We use it to provide you with the appropriate advice and support. We intend to keep your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  •  ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

If you fail to provide certain information when requested, we may not be able to provide the appropriate advice and support.

How will we share your data?

Information collected to provide budgeting and money advice is shared internally with the budgeting and money advice team and sometimes externally with other organisations, (for example creditors or collection agencies).  We only do this to help you deal with your debts, or to monitor the quality of our services. We'll get your permission before doing this.

Organisations we share your data with must store and use it in line with data protection law - they can't pass it on or sell it without your permission. We might choose to use your information for research purposes on the basis of 'legitimate interest'. This means it will help us carry out our aims and goals as an organisation - for example, to create case studies and statistics for our national research. If we use it in this way, your personal details will be anonymised.