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My Norwich

Privacy Notice for Surveys and Consultations

About us 

Norwich City Council is the data controller for the surveys and consultations we conduct. Most of the surveys and consultations the council conducts will follow this privacy notice, however, some - such as the Local Area Survey - have their own specific privacy notice rather than this one.

In collating responses of the public’s views, the council will process personal data including, but not limited to, names and contact details. 

You may contact our data protection and information security officer by emailing

What will we do with your data? 

We use it to process your inform decisions made by the council relating to the services we provide or may be considering providing. 

We intend to keep your data for no longer than 6 months after the closure of the consultation. 

What are your rights? 

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

How will we share your data?

Information provided for is shared internally with the communications team and the department conducting the survey. Aggregated data, that does not include personal identifiers, may be shared with other departments internally or published externally. 

We do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.