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My Norwich

Advice for vulnerable people

Norwich is a community, and many in our society have required and will continue to need support as life continues to adjust due to Covid.

As of 1 April 2021, shielding and associated support mechanisms were paused after a significant national drop in infections. Now as the country begins to reopen and cases are rising again, there is no requirement to shield but we appreciate that people who are clinically vulnerable to Covid may still feel uncomfortable returning to life as normal.  

Vulnerable people are still informally advised to take extra personal precautions to keep themselves safe. You may wish to:

  • Consider whether you want to meet with people ahead of being fully vaccinated – you may want to wait for 21 days after your second dose before coming into close contact with others
  • Continue practicing social distancing
  • Ask people to do a rapid lateral flow test before visiting you
  • Ask people to wear face coverings 
  • Avoid crowded spaces

We strongly encourage everyone to adhere to the government’s guidance on social distancing, protecting not only themselves but those around them too. Guidance for those vulnerable to Covid can be found on the government's website.

NHS recommendations are that the most effective form of protection, including for vulnerable people, is to be vaccinated. Find up to date locations for your nearest vaccine clinics, including those you can walk into without an appointment.

If you are concerned about your health or any implications of the vaccine or future exposure, you should speak with your GP about risks. 

If you are still struggling or need extra help

Despite the removal of national shielding programmes, Norwich remains committed to supporting vulnerable residents during this time. 

Wider financial support is still available for those who need assistance, through the Norfolk Assistance Scheme - please visit or call 0344 8008020.

If you need support, please contact 0344 800 8020 or visit the Norfolk County Council website. This line will be open Monday to Friday, 9am to 5pm and support is delivered by Norwich City Council or our voluntary sector partners.

Norwich’s LUMi  platform continues to be updated regularly with information about local food provision and how to access it, so please do visit if you require further information or support on how you can keep yourself fed and safe. If you are feeling confident and looking for safe social activities to attend now restrictions are easing, you can find these here as well. 

Not vulnerable but want to help?

We are fortunate to have been contacted by many conscientious citizens wishing to volunteer their time and services during this challenging time. Voluntary Norfolk, Momentum and Community Action Norfolk are working with local councils and health providers to recruit volunteers – please visit Voluntary Norfolk to see how you could get involved.

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