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My Norwich
Coronavirus: information, advice and support

Latest information, service updates and support available for Norwich residents and businesses.

See the latest updates

County-wide response to COVID-19

Norfolk is a community, and many in our society will require support during this challenging time.

Some people will already have received letters from the NHS asking them to contact a national helpline so support can be arranged. It is essential that we shield these extremely vulnerable people from the virus, and make mechanisms available to allow them to protect themselves by staying at home.

We are also aware that this list will not identify all people in our communities that need assistance, and urge anyone who needs support to make themselves known to us.

Therefore, if you are vulnerable (see government advice on vulnerability) or are struggling to get food or prescriptions because you are self-isolating, please contact 0344 800 8020 or visit the Norfolk County Council website. This line will be open Monday to Friday 9am-5pm and at weekends 10am-4pm.

While leaving your house to buy essential food items is currently permissible under the Government’s guidance on social distancing, we strongly encourage all those in extremely vulnerable groups to stay at home.

The Norfolk Community Directory is being updated regularly with information about food provision and how to access it, so please do visit our page if you require further information or support on how you can keep yourself fed and safe.

Some people will also require access to vital medication or health advice during, or due to, the CO-VID19 outbreak. Please read the vital government information about keeping yourself well.

We are fortunate to have been contacted by many conscientious citizens wishing to volunteer their time and services during this challenging time.

Voluntary Norfolk, Momentum and Community Action Norfolk are working with local councils and health providers to recruit volunteers – please visit Voluntary Norfolk to see how you could get involved.