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New Covid tier for Norwich

On 26 November the government announced Norwich will be going into Tier 2 from Wednesday 2 December.

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Advice concerning vulnerable people

Norfolk is a community, and many in our society have required and will continue to need support during this challenging time.

Clinically extremely vulnerable people were shielding from the virus in the early months of the pandemic, with mechanisms made available to allow them to protect themselves by staying at home.

Shielding was paused at the start of August, but now clinically extremely vulnerable people have been advised to take further precautions. They have been contacted advising them to take all necessary steps to keep themselves safe.

These precautions include the following:

  • Stay at home as much as possible
  • If you can work from then do, if you can’t work from home then DON’T go to work. The letter you have received will give more information on claiming statutory sick pay
  • Do not go shopping or go to pharmacies
  • Exercise outdoors where it is safe to do so
  • You should also try to stay 2 metres away from other people within your household, especially if they display symptoms of the virus or have been advised to self-isolate
  • Continue to attend your medical appointments that support your underlying health conditions

We know that for some people, following this advice this can make life very difficult which is why we offer support to those who need it.

During the last lockdown we offered support accessing food and shopping, prescriptions and other things like wellbeing support and befriending.

If you do need help with the above, please register with the National Shielding Support Service, or call the County Council team on 0344 8008020 option 1, option 4  or email  stating CEV support in the title of your email. They will assess your support needs and direct you to the right team to help.

Wider financial support is still available for those who need assistance, through the Norfolk Assistance Scheme - please visit  or call 0344 8008020.

Key messages for all Norfolk residents during this next phase are:

  • It is important that everyone does what they can to stay safe when out and about – this includes keeping hands clean, wearing a face covering and keeping 2m apart from those from other households whenever possible.
  • Restrict meetings with friends and family to 1 person at a time from another household / bubble, and this can only be in a public outdoor space.
  • Continue to buy just the groceries that you usually would – there is no need to buy more and most food shops are staying open

Therefore, if you are vulnerable (see government advice on vulnerability) or are struggling to get food or prescriptions because you are self-isolating, please contact 0344 800 8020 or visit the Norfolk County Council website. This line will be open Monday to Friday 9am-5pm and at weekends 10am-4pm.

We strongly encourage everyone to adhere to the Government’s guidance on social distancing, protecting not only themselves but those around them too.

Norwich’s LUMi ( platform is being updated regularly with information about food provision and how to access it, so please do visit if you require further information or support on how you can keep yourself fed and safe.

Some people will also require access to vital medication or health advice during, or due to, the CO-VID19 outbreak. Please read the vital government information about keeping yourself well.

We are fortunate to have been contacted by many conscientious citizens wishing to volunteer their time and services during this challenging time.  Voluntary Norfolk, Momentum and Community Action Norfolk are working with local councils and health providers to recruit volunteers – please visit Voluntary Norfolk to see how you could get involved.