Skip to content Skip to search
My Norwich
Covid-19 advice and support

For information, advice and support for residents: including how our services are affected and community schemes; and businesses – such as grants you might be entitled to or making premises Covid-safe

See our Covid-19 information pages

Shielding advice for vulnerable people

Additional people to Norwich's shielding list

The government has published plans for the roadmap out of the current lockdown explaining how the restrictions will be lifted over time.The government has announced a large expansion of the number of people being asked to shield in England adding an extra 1.7 million people to the list.

If you have received a letter asking you to begin shielding and you need help with things like accessing supermarket delivery slots, prescription collection, befriending, loneliness and wellbeing support please call us on 0344 800 8020 option 1, then option 4, then option 3 or email stating “Shielding Support” in the subject title of your email.

Norfolk is a community, and many in our society have required and will continue to need support during this challenging time.

Clinically extremely vulnerable people were shielding from the virus in the early months of the pandemic, with mechanisms made available to allow them to protect themselves by staying at home.

Shielding was paused at the start of August, but has been reintroduced after a significant national rise in infections. All people who have previously been advised to shield have been contacted advising them to take all necessary steps to keep themselves safe.

These precautions include the following:

  • Stay at home as much as possible
  • If you can work from then do, if you can’t work from home then DON’T go to work. The letter you have received will give more information on claiming statutory sick pay
  • Do not go shopping or go to pharmacies
  • Exercise outdoors where it is safe to do so
  • You should also try to stay 2 metres away from other people within your household, especially if they display symptoms of the virus or have been advised to self-isolate
  • Continue to attend your medical appointments that support your underlying health conditions

We know that for some people, following this advice this can make life very difficult which is why we offer support to those who need it.

During the last lockdown we offered support accessing food and shopping, prescriptions and other things like wellbeing support and befriending.

If you do need help with the above, please register with the National Shielding Support Service, or call the County Council team on 0344 8008020 option 1, option 4  or email  stating CEV support in the title of your email. They will assess your support needs and direct you to the right team to help.

Wider financial support is still available for those who need assistance, through the Norfolk Assistance Scheme - please visit or call 0344 8008020.

Key messages for all Norfolk residents during this next phase are:

  • It is important that everyone does what they can to stay safe when out and about – this includes keeping hands clean, wearing a face covering and keeping 2m apart from those from other households whenever possible.
  • Restrict meetings with friends and family to 1 person at a time from another household / bubble, and this can only be in a public outdoor space.
  • Continue to buy just the groceries that you usually would – there is no need to buy more and most food shops are staying open

Therefore, if you are vulnerable (see government advice on vulnerability) or are struggling to get food or prescriptions because you are self-isolating, please contact 0344 800 8020 or visit the Norfolk County Council website. This line will be open Monday to Friday, 9am to 5pm.

We strongly encourage everyone to adhere to the Government’s guidance on social distancing, protecting not only themselves but those around them too.

Norwich’s LUMi ( platform is being updated regularly with information about food provision and how to access it, so please do visit if you require further information or support on how you can keep yourself fed and safe.

Some people will also require access to vital medication or health advice during, or due to, the COVID-19 outbreak. Please read the vital government information about keeping yourself well.

We are fortunate to have been contacted by many conscientious citizens wishing to volunteer their time and services during this challenging time. Voluntary Norfolk, Momentum and Community Action Norfolk are working with local councils and health providers to recruit volunteers – please visit Voluntary Norfolk to see how you could get involved.