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Tenant Satisfaction Measures: Representative survey sample 2024-25

The sample is based on the gender, age, disability and ethnicity of our wider tenant population, as well as property types and geographical area, and so no weighting was applied to any of the results.

People

Gender

Gender Survey respondents Tenant Population
Male 37% 39%
Female 62% 60%
Any other category 1% 1%

Disability

Disability Survey respondents Tenant population
No reported disability 77% 77%
Reported disability
 
23% 23%

Age group

Age group Survey respondents Tenant population
15-24 4% 4%
25-34 18% 14%
35-44 16% 20%
45-54 17% 18%
55-64 19% 18%
65-74 15% 13%
75-84 9% 9%
85+ 2% 4%

Ethnic group

Ethnic group Survey respondents Tenant population
Asian/Asian British 3% 2%
Black / African / Caribbean /Black British 3% 3%
Mixed heritage 1% 1%
Other ethnic groups 1% 1%
Unknown 2% 3%
White - British/United Kingdom 83% 85%
White - non British 6% 5%

Properties

Property type

Property type Survey respondents Tenant population
Bedsit 1% 1%
Bungalow 7% 6%
Flat 50% 49%
House 40% 41%
Maisonette 3% 3%

Geographical area

Geographical area Survey respondents Tenant population
East 26% 28%
North 30% 31%
South 21% 20%
West 22% 22%

Management type

Management type Survey respondents Tenant population
General needs 93% 93%
Sheltered 7% 7%

Bedrooms

Bedrooms Survey respondents Tenant population
1 bedroom 26% 25%
2 bedrooms 36% 35%
3 bedrooms 35% 37%
4+ bedrooms 3% 3%
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