Skip to content Skip to search
My Norwich

Online forms: Food Hygiene Rating Scheme: Right to reply

As the food business operator you have a 'right to reply' to the food hygiene rating given to your food business premises.

This allows you to:

  • detail the actions taken to make the required improvements, as detailed in the inspection report.
  • explain if there were unusual circumstances at the time of the inspection that might have affected your rating.

Your comments will be reviewed by the food safety manager and may be edited to remove offensive or defamatory remarks before being published online at and There will also be a statement highlighting that the accuracy of your comments have not been verified by a food safety officer.

Once you have started, you must continue to the end and submit the form. Please note that you only have 30 minutes to fill out each page and you will not be able to come back to the form at a later time because your answers will not be saved.

Privacy notice

Read our privacy notice for information about what we do with personal information