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My Norwich

Leaseholder repairs reporting form

Important: emergency repairs

An emergency repair is something that needs to fixed quickly because it is a danger to health or safety.

If your home needs an emergency repair, you should contact us as soon as possible by calling 0344 980 333 between 9am and 4pm Monday to Friday (excluding bank holidays) To report an emergency outside of these times, please call 01603 412 180.

For non-emergency repairs use this form 

Please provide as much detail as possible about the issue.

You can upload photos which we suggest you have ready to upload before you begin the form. These can be JPG, PDF or Word documents with a maximum size of 4MB.

Please note that when you start the form you must continue to the end and submit it. You only have 30 minutes to fill out each page and you will not be able to save the form and come back later.

Privacy notice 

Read our privacy notice for details about what we do with personal information. This will open in a separate window. 


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