We are sorry to hear you are experiencing damp, mould, or condensation in your home.
Norwich City Council has lots of ways it can help, but first we will need some details on the situation so we can establish how best to assist you.
To determine the best course of action you will be asked a series of questions. It is important that you answer them as fully as you can as this will ensure that we are able to resolve the issues as quickly as possible.
If you need help with completing this form please contact us on 0344 980 3333.
Please note that when you start the form you must continue to the end and submit it. You only have 30 minutes to fill out each page and you will not be able to save the form and come back later.
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