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My Norwich

My account

My Account - all of your council business in one place

As well as personalised information about services including bin collections and parking permits, you can also:

  • manage your housing application, report a repair and view your rent account through our new interactive portal, Housing Online (see our step by step guidance if you are accessing this for the first time)
  • get instant access to your Council Tax account and switch to paperless billing through Council Tax Online
  • manage your Housing Benefit and Council Tax Reduction claims online using our new benefits portal - Benefits online

Once you’re registered for each of these services, you’ll only have to log-in once to access all of them.

When you register

Please enter your email address and create a password. We will then send you an email which will include a link that you will need to click on to verify your account. If this does not arrive, please check your spam or junk mail folders.

Sign in Register