New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Contact us
Whether you’re reporting an issue, applying for a service, making a payment, or dealing with an emergency, there are quick and easy ways to get in touch. Explore the options below.
How to get help online
If you have a question about a council service, use the services dropdown on the homepage or try the site search to find what you need.
There are many things you can report or check online. If you spot something that needs fixing, removing, or investigating, please use our online forms to report it.
Need to apply, request, or book services online?
To make a payment, call our free 24/7 payment hotline on 0800 021 7784, or you can pay for a wide range of services securely online.
Emergencies
Outside of office hours (9am to 4pm Monday to Friday) and on public holidays, you can call us in an emergency on 01603 412180
An emergency might be finding broken glass or discarded needles on the street, a dangerous tree, or a stray dog.
If you’re a council tenant, an emergency might be unsafe electrics or loss of electricity, water, or gas. It could also be leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.
Write to us
Norwich City Council
City Hall
St Peters Street
Norwich
NR2 1NH
Other ways to contact us
General enquiries: 0344 980 3333
Text Relay: 18001 0344 980 3333
Textphone for speech/hearing issues: 0800 328 0512
Unreasonable behaviour
We are committed to treating everyone with dignity and respect and expect to be treated the same. We do not tolerate any kind of abuse towards our staff and we will take appropriate action when necessary.
View our persistent complaints, enquiries and unreasonable behaviour policy
