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My Norwich

Housing compliance

As a housing provider, the council has a range of responsibilities which helps to keep tenants' and leaseholders' homes safe – this includes completing regular safety checks. 

Following an internal review of compliance work in 2021, the council identified some cases where these checks, and some follow-up work, had not taken place as they should have. This work relates to electrical, fire and water safety in council homes. 

During our review, we reported ourselves to the Regulator of Social Housing. The regulator subsequently published a notice outlining why we hadn’t met their requirements in some areas of the ‘Home Standard’.

See our FAQs for background and further information.

Latest updates on our safety programme

A comprehensive compliance plan has been developed to return council homes to full compliance. This is complex with many different areas requiring different solutions. The situation is constantly evolving as new inspections and associated remedial work become due.   

Regular updates will be presented at the council’s cabinet meetings which are held in public.

Progress to date

A health and safety compliance board has been set up to closely monitor the progress of the improvement plan. It has been meeting regularly since November 2021.

We are working to the same timescale set in November 2021 – aiming to seek full compliance within 12 months and establish an improved approach to our repairs and maintenance service by November 2023.

Progress has been made in addressing the immediate actions in the compliance improvement plan. The projects and actions in the plan are being worked through in order of importance. 

More information, including the latest compliance data, can be found in the reports to cabinet.