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My Norwich

Housing compliance

Frequently asked questions

What do I do if I have concerns about the safety of my home?

Please don’t worry. If an inspection or work is required at your home, we will be in touch with you directly to arrange this. If you notice other repairs that may be required in your home please continue to report these in the usual way. Report a repair.

Why did the council self-refer to the Regulator of Social Housing?

Following internal review in June we became aware of concerns in key areas. We have started work on an urgent improvement plan and, as part of that work, self-reported the issues to the regulator and will continue to work with them.

What action has the Regulator of Social Housing taken?

The regulator published a notice after finding we didn’t meet their requirements in some areas of the Home Standard.

What is the Home Standard?

This sets expectations for registered providers of social housing to provide tenants with quality accommodation and a cost-effective repairs and maintenance service.

What is the council’s fire safety policy?

Fire risk assessments (FRAs) are required for blocks of flats with shared/communal areas – inside a block this could include corridors, stairways, door entrances, communal rooms or refuse storage areas. 

The FRA covers the shared areas up to entrance doors of each flat within a block. If you live in a house or bungalow this does not apply to you. Our fire safety policy requires FRAs to be carried out every 12 months for high-rise buildings. 

What is the council’s electrical safety policy

Our electrical safety policy states that we will carry out an electrical safety check on council homes every five years.

What is the council’s asbestos safety policy?

The council’s asbestos management policy states that the council will identify, through surveys, any asbestos containing materials that are located in communal areas of its buildings.

How does the council manage water safety (Legionella)?

A water hygiene specialist has been appointed to do this work. Find out more about water safety and Legionella disease.

What are my responsibilities as a leaseholder?

This varies between different leases but, in general, you will be responsible for safety checks inside your property, such as electrical safety, while the council is responsible for checks in communal areas and the building as a whole, such as fire safety. Find out more about leasehold properties.

I rent a property from a council leaseholder. How can I find out if my home is affected?

The landlord of your property (the leaseholder) is responsible for the gas and electrical safety of your home. The council is responsible for the electrical and fire safety of communal areas. 

We will be in touch with your landlord if your property is affected and you will be contacted to arrange access to complete any outstanding checks. 

How do I get in touch if I have further concerns or queries?

If you have any questions or concerns complete the Housing compliance form, email or call 0344 980 3333.  Monday to Friday, between 9am and 4pm.

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