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My Norwich

Annual Report 2020/21 for tenants

Your home

Breakdown of our housing stock

14,553 properties, made up of:

  • 7,127 flats (one and two bedrooms) and maisonettes (which mostly have have three bedrooms)
  • 6,019 houses (which mostly have three bedrooms)
  • 336 bungalows (excluding sheltered housing properties).  These are mostly one bedroom properties. 
  • 923 sheltered housing properties
  • New builds – 73 flats and 75 houses.  
  • 157 homes sold through the Right to Buy 

Repairs and upgrades

Number of repairs completed (non-urgent and emergency): 29,844

99.39% of homes have achieved the Norwich Standard.

The Norwich Standard means having no kitchen more than 20 years old, no bathroom more than 30 years old and no boiler more than 15 years old.

  • 258 new kitchens installed
  • 459 new bathrooms installed
  • 381 new heating systems installed
  • 1,356 electrical upgrades completed
  • 501 properties had external doors replaced
  • 306 properties had new windows fitted
  • Six properties had a new roof fitted and 19 properties received roofline works

Average cost, per property, of:

  • New kitchen - £5,385
  • New bathroom - £3,661
  • New heating system - £3,065


  • £772,877 was spent on major adaptations to homes for people with disabilities.  

Energy efficiency

  • 444 properties had loft/cavity wall insulation upgrades
  • 148 thermodynamic hot water systems installed
  • We have continued our programme of boiler, window and door replacements and insulation improvements, targeting the lowest performing stock for energy efficiency
  • The upgrades programme in 2020/21 improved the average Standard Assessment Procedure (SAP) score, used to measure environmental efficiency, to 70.95 (from 70.75 in 2019/20)
  • 80% of our homes have a SAP score of A-C.   

Energy performance diagram

Fire safety

Fire risk assessments (FRAs) are required for blocks of flats with shared/communal areas – inside a block this could include corridors, stairways, door entrances, communal rooms or refuse storage areas. 

The FRA covers the shared areas up to entrance doors of each flat within a block. 

Our fire safety policy requires FRAs to be carried out every 12 months for high-rise buildings.