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My Norwich

Annual Report 2020/21 for tenants

Tenant involvement

Tenant training: two tenants received digital support to enable them to participate in online Tenant Involvement Panel meetings. 

Tenant Involvement Panel:  three meetings held


  • Took part in a consultation regarding a rent increase
  • Participated in a consultation about the council’s project that brings a number of services – housing, property and environmental services -  back under direct council control
  • Took part in discussions about the new complaints code that has been implemented and considered how this will affect tenants.
  • Received updates and scrutinised the work undertaken to relieve homelessness during the pandemic.
  • Scrutinised housing finance and performance.
  • Took part in discussions about the Social Housing White Paper 

Association of retained council housing (ARCH) Tenants’ Group meetings

Three online meetings attended by ARCH tenant representative, discussing a wide range of topics including the Social Housing White Paper and building safety.