Before you request a review
Try to resolve the issue by:
- speaking directly with the business
- contacting us on 0344 980 3333
- speaking to the police
When to request a review
If the problem continues, you can apply for a review. Your reason must relate to one of the four licensing objectives:
- preventing crime and disorder
- protecting public safety
- preventing public nuisance
- protecting children from harm
We may reject requests that are unreasonable or repeated without new evidence.
How to apply
Request the review of a premises licence or club premises certificate
Contact details of responsible authorities
The contact details for the relevant responsible authorities are shown below. We will check to confirm that you have done this.
| Authority | Contact details |
|---|---|
| Licensing office |
Norwich City Council, City Hall, St Peters Street Norwich, NR2 1NH 01603 989400 |
| The Police | Norfolk Constabulary Licensing Tea, Building 8 (OCC), Falconers Chase, Wymondham, NR18 0WW |
| Fire Service |
Norfolk Fire Safety Department, Carrow Fire Station, 63 Bracondale, Norwich, NR1 2EE 01603 810351 |
| Health and safety |
Environmental Health Manager, Norwich City Council, City Hall, St Peters Street, Norwich, NR2 1NH 0344 980 3333 |
| Planning |
Planning development manager, Norwich City Council, City Hall, St Peters Street, Norwich, NR2 1NH 0344 980 3333 |
| Norfolk Safeguarding Children Board | Room 60, Lower ground floor, County Hall, Martineau Lane, Norwich, NR1 2UG |
| Trading Standards |
Norfolk County Council, County Hall, Martineau Lane, Norwich, NR1 2UD 0344 800 8020 trading.standards@norfolk.gov.uk |
| Health Authority | Public Health Directorate, Room 210 North Wing, Norfolk County Council, County Hall, Martineau Lane, Norwich, NR1 2DH |
| Home Office |
Home Office (Immigration Enforcement), Alcohol Licensing Team, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY |
| Environment Agency (for vessels only) | Eastern Area Office, Ipswich, Suffolk, IP3 9JE |
| British Waterways Board (for vessels only) | Dr John Packman, Chief Executive, Broads Authority, 18 Colegate, Norwich NR3 1BQ |
| Maritime and Coastguard Agency (for vessels only) | Mr K Anam, Head of Survey, Yarmouth MRSC, Marine Office, 5th Floor, Havenbridge House, North Quay, Great Yarmouth, NR30 1HZ |
Important
- your name and address will be made public
- you must be willing to attend a hearing
- anonymous applications are not accepted
What happens next
- We’ll advertise the review for 28 days at the premises and council offices.
- A public hearing will be held within one month after the notice period ends.
- You, the licence holder, and any witnesses can attend and speak.
- The panel may change the licence, remove activities or suspend it if needed.
