Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Neighbour dispute mediation service
If you're having trouble resolving a disagreement with a neighbour, Catch22 offers a free and confidential service to help.
They can support you with issues like:
- noise complaints
- verbal abuse
- other antisocial behaviour.
You don’t have to meet your neighbour face-to-face. Catch 22 can speak to each person separately to help find a solution.
How it works
- voluntary: You choose to take part and can stop at any time
- no blame: We don’t take sides or judge
- confidential: Your information is kept private unless there's a safety concern
- flexible: Meetings are arranged at a time and place that suits you.
FAQs
- is it free? Yes
- will I be blamed? No – the focus is on moving forward
- does it work? Yes – many people have found lasting solutions
- is it confidential? Yes – unless there’s a risk to a child or vulnerable adult.
Get started
To request mediation or ask a question, fill out our online form. We’ll get back to you within five working days.
