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My Norwich

National register of taxi licence refusals and revocations

We have signed up to the National Register of Taxi Licence Refusals and Revocations (known as NR3) which will allow councils to record details of hackney carriage or private hire vehicle (PHV) licences that have been refused or revoked and allow local authorities to check new applicants against the register.

The data held on NR3 will help licensing authorities fulfil their statutory duty to be satisfied that a person is a fit and proper person to hold a licence.

How we will use the register (from 1 December 2019)

From 1 December 2019, all applications for a new licence or licence renewal we receive will automatically be checked on NR3.

If we find a match with an applicant we will contact the licensing authority that recorded the entry for further information. Any information received as a result of the search will only be used in respect of the specific licence application and will not be held beyond the determination of that application.

If we revoke an existing licence or refuse a new or renewal application we will automatically record this on NR3.

The information recorded will be limited to:

  • name
  • date of birth
  • address and contact details
  • National Insurance Number
  • driving licence number
  • decision taken
  • date of decision
  • date decision effective

Information will be retained for 25 years.

Privacy notice

Read our privacy notice for information about what we do with any personal data.

NR3 policy

Our NR3 policy provides the approach we will take to processing requests by other authorities for further information about entries on the register, and about how we will use further information provided to us.

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