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My Norwich

Damp, mould, and condensation

How to get rid of damp and mould

Mould is a living organism that must be killed to get rid of it. 

Do not disturb mould by brushing or vacuum cleaning as this can raise the risk of respiratory problems.

Do not use bleach or washing up liquid to clean mould. 

Wipe down affected areas with a fungicidal wash. Check the label to make sure it carries a Health and Safety Executive approved number and follow the manufacturer’s instructions.

Treat any mould in your home with the fungicidal wash then do what you can to reduce condensation. This will restrict new mould growth.

Dry clean clothes that have mould growing on them and shampoo mouldy carpets.

After treatment, redecorate using a good quality fungicidal paint to help prevent mould recurring. 

Mould wash and damp survey

While damp and mould can be easily removed using a fungicidal mould wash, if it is widespread or you have mobility problems, you may need expert help. We can arrange a free mould wash.

Our experts will use a three-stage mould wash treatment:

  1. Cleans the surface and kills all visible signs of mould.
  2. Forms a barrier to prevent mould infection in the fabric re-infecting the surface.
  3. Fungicidal decorative finish.

It is essential to fix the cause of the mould to stop it coming back. If the cause is condensation, follow our guidance on how to prevent it. If the cause of damp and mould is not obvious, we may have to send a surveyor to your home to investigate, then we can arrange to fix it.

To book a free mould wash, contact our Damp and Mould team on 01603 989656 or email

Damp and mould can take time to resolve

In cases of severe damp and mould, finding the cause and fixing the problem can take weeks or months. It is important to report the problem as soon as possible and tell us if anyone in the household is vulnerable or has health problems. 

Some people are more sensitive to the effects of damp and mould than others:

  • babies and children
  • older people
  • those with existing skin problems, such as atopic eczema
  • those with respiratory problems, such as allergies and asthma
  • those with a weakened immune system, such as people having chemotherapy.

If there is a high risk to health and wellbeing, we will move you into temporary or alternative accommodation while we fix the damp and mould problem. Contact the Damp and Mould team on 01603 989656 or email

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