Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Keeping your home safe: what Norwich City Council does for you
Information explaining how Norwich City Council ensures all homes are safe and meet legal standards.
Norwich City Council ensures that all homes are safe and meet legal standards.
This includes:
- ensuring properties meet the Decent Homes Standard
- carrying out regular inspections and risk assessments for:
- fire safety
- gas safety
- electrical safety
- asbestos
- water hygiene (e.g. Legionella)
- keeping up-to-date records of all compliance certificates and servicing schedules
- responding promptly to hazards or reports of disrepair.
If you want to report a compliance issue you can do so by emailing compliance@norwich.gov.uk
