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My Norwich

Community services

Community services is responsible for the council’s main resident facing services such as customer services (including revenues and benefits customer service advisors) and community housing, as well as corporate strategy and performance, including environmental strategy and climate change.

This directorate is headed up by the executive director of community services with the support of three heads of service.

Executive director

Louise Rawsthorne

Louise Rawsthorne, executive director of community services

Heads of service

Julia Medler – head of customers, IT and digital

Julia Medlar, head of customers, IT and digital

Functions:

  • Customer services (incl revenues and benefits and customer service advisers)
  • IT and digital
  • Digital inclusion
  • Service improvement
  • Data protection
  • FOI enquiries
  • Complaints
  • GDPR

Helen Chamberlin – head of strategy, engagement and culture

Helen Chamberlin, head of strategy, engagement and culture

Functions:

  • Internal and external communications
  • Corporate strategy
  • Environmental strategy
  • Climate change and green economy
  • Corporate performance
  • Transformation
  • Sport and leisure
  • Tourism
  • Arts, culture and heritage
  • Events
  • Neighbourhoods and community enabling
  • Financial inclusion
  • Equalities

Bob Granville - interim head of housing and community safety 

Functions:

  • HRA strategy
  • Housing outcomes
  • Tenancy services and income
  • Sheltered housing and independent living
  • Housing innovation and improvement
  • Housing options
  • Housing partnerships and policy
  • Housing operations
  • Caretaker services
  • Housing income and rents
  • Vacant possession
  • Housing assessments
  • Business intelligence
  • Safer neighbourhoods, community safety and ASB
  • Domestic abuse
  • Client side lead – housing repairs and maintenance