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Direct Debit payments taken early

We are aware that there is an issue with some Direct Debit payments being taken earlier than expected.

Please see full details here

Financial Assistance Policy For Independent Living

Maintenance of equipment

20.1. Equipment provided by a DFG such as Stairlifts, Through Floor lifts, Step Lifts, Wash/Dry toilets or similar will be purchased wherever possible with an extended warranty and servicing agreement.

20.2. Typically, the extended warranty and servicing agreement will be for 5 years. 

20.3. After this time, the council cannot fund additional servicing or repairs and the responsibility for this becomes the homeowners (in the case of tenants of the council, this is the council).

20.4. Adult Social Services may be able to provide support with ongoing servicing and maintenance and those wishing to explore this would need to contact them directly. 
 

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