Introduction
1.1.This financial assistance policy details the assistance available from the city council to qualifying homeowners, council tenants, private tenants and tenants of Registered Providers (housing associations) to improve their living conditions and enable independent living. It consolidates measures introduced over a long period of time as well as detailing new assistance to cover a wide range of situations.
1.2.This policy supports the councils aims in the corporate plan 2022-26, specifically
- People live independently and well in a diverse and safe city
- Norwich has the infrastructure and housing it needs to be a successful city
- the city has an inclusive economy in which residents have equal opportunity to flourish.
1.3. This financial assistance policy sets out:
- How to access the service
- Types of assistance available
- The service offered.
1.4.The policy aims to help the residents of Norwich live independently and safely within their own homes.
If you need this information by email for use with the read-aloud function or in an alternative format, please contact us on 0344 980 3333 or visit www.norwich.gov.uk/Intran
Version 1.2 October 2025
Review date: November 2026
