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My Norwich

Go paperless with your council tax bill

Published on Thursday, 18th March 2021

A new service allows Norwich residents to opt for paperless billing and manage their council tax online.

Norwich residents can now sign up for an online council tax account and get future bills online instead of by post simply by going to

The new online service will also allow residents to manage all their council tax account details in one place making the process quicker, easier and more convenient. This includes checking balances, viewing any correspondence and updating contact details.

Paperless billing helps reduce the cost of printing and postage, which in turn makes savings for the council and council tax payers.

If everyone went paperless for their council tax bill, it would save over 400,000 sheets of paper every year – not forgetting the 85,000 envelopes.

Councillor Paul Kendrick, Norwich City Council cabinet member with responsibility for resources, said: “I’m really pleased we’ve been able to provide residents with this efficient, cost effective way of viewing and receiving their council tax correspondence.

“Not only does it help meet our environmental ambitions, but also forwards our aim of streamlining our services to enable self-serve for residents who choose to engage in this way.”

The added benefit of electronic billing is that it is convenient, environmentally friendly, cost-effective and allows taxpayers to see their account details and bills whenever they wish. It also prevents unnecessary delays and bills potentially going astray.

Residents will need details from their latest council tax bill to register. If this correspondence has been misplaced they can request a paperless bill.