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My Norwich

Helping Norwich residents get the support they need

Published on Wednesday, 6th October 2021

With a number of financial support schemes being phased out or ended this Autumn, it is crucial that people who previously relied on these know where they can find help.

The universal credit uplift, furlough and self-employed support schemes are all being brought to a close, and many residents will be affected by these changes.

The council has been working together with community groups and charities throughout the pandemic to make sure the right help is available, and we will continue to support people now.

Wider financial support is still available for those who need assistance, through the Norfolk Assistance Scheme - please visit or call 0344 8008020.

If you need any other support or guidance, please contact 0344 800 8020 or visit the Norfolk County Council website. This line will be open Monday to Friday, 9am to 5pm and support is delivered by Norwich City Council or our voluntary sector partners.

Norwich’s LUMi platform continues to be updated regularly with information about local food provision and how to access it, so please do visit if you require further information or support on how you can keep yourself fed and safe.

Councillor Alan Waters, leader of the council, said: “We understand that these changes will worry many people, for whom these schemes have proved the difference between keeping their heads above water and being on the poverty line.

“This is not the time to be making such callous and wholesale changes to the support offer for financially vulnerable people, and I call on the government to urgently reconsider their position.

“In their stead, the city council will continue to do what it can to support residents during this challenging transition, so we urge anyone who needs support to get in touch with us.”