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My Norwich

How the city council is supporting residents through uncertain times

Published on Monday, 1st November 2021

The city council has today reaffirmed its commitment to supporting its residents, amidst rising cost of living pressures and the continuation of the pandemic.

A number of schemes and initiatives are still available through the council to help people stay physically and financially secure.

Self-isolation payments are still accessible to those who are legally obliged to stay at home. This includes (but is not necessarily limited to) people who have tested positive for Covid, have one or more of the three major symptoms of Covid, or who have been advised to self-isolate by NHS Test and Trace.

For those who have been in hospital due to Covid and may have difficulties when returning home, the council may be able to fund property adaptations to reenable independent living. Equally, if Covid has caused severe financial insecurity to the extent anyone is concerned about being able to remain in their property, assistance with mortgage or rent arrears may be available.

Anyone who is homeless or at risk of it can receive vital support through the Pathways scheme, which is created to find alternative solutions to prevent rough sleeping.

Councillor Alan Waters, leader of the council, said: “Recently we were deeply unhappy that the universal credit uplift, an important financial lifeline at a very difficult time, was ended.

“Along with furlough and self-employed support schemes being brought to a close, we realise many residents will be deeply affected by these changes.

“There are a variety of schemes available to help people through these challenging times. We want to make sure everyone knows how and where to access support, if and when they need it.”

Wider financial support is still available for those who need assistance, through the Norfolk Assistance Scheme – this can be accessed at or by calling 0344 8008020.

For other support or guidance, please contact 0344 800 8020 or visit the Norfolk County Council website. This line will be open Monday to Friday, 9am to 5pm and support is delivered by Norwich City Council or our voluntary sector partners.

The council’s LUMi platform continues to be updated regularly with information about local food provision and how to access it.

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