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My Norwich

Launch of new website

Published on Wednesday, 24th February 2016

Today (Wednesday 24 February) the city council will launch its new and fully responsive website.

The new site will look completely different to the existing one and will be notable for its fresh, modern and uncluttered design.

Due to go live at 10am, the new site marks a real step forward in the council’s drive to ensure customers can access as many of its services as possible online rather than by email, over the phone or visiting City Hall.

By streamlining the majority of our web content we’ve been able to present it in a way that makes navigating around the site so much easier.

Mike Stonard, cabinet member with responsibility for IT, said: “The new website, and all the improvements it brings, will make it easier to use than ever before.

"Making sure we provide convenient ways for people to do business with us on simple, everyday matters, is an important part of what we offer as a council. But despite the importance of the website, people will still be able to use traditional forms of contact to get in touch with us for any of the services they need.”

Thanks to a new content management system provided by Jadu, the new site will also be fully responsive across a wide range of devices from desk-based PCs to mobiles and tablets.

This means users will be able to access the information they need with a minimum of resizing, panning and scrolling.

Another real big plus will be the introduction of a customer portal. By encouraging web users to create a customer account, they will initially be able to review their submitted forms for service requests such as:

  • waste and recycling collection issues
  • reporting street issues
  • complaints

A further registration process will allow residents to access outstanding account balances for housing rents and council tax.
Matt Culpin, creative director, Spacecraft: “It’s been a real pleasure working with the team at Norwich City Council to deliver their new website.

“Now, with the implementation of Jadu Continuum content management system as a platform and strategic design from partner company, Spacecraft, residents of Norwich will be able to complete a number of transactions easily online. This shift demonstrates Norwich’s commitment towards offering a more digital service.”

Improvements to the new site will be on-going with additional content added once it goes live, along with the introduction of a better search facility and more online forms which will allow people to carry out more of their council business online.

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