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  • Planning services – what we do | Planning service standards ...

    Planning services – what we do · determining all forms of planning and other related applications; · delivering a Local Plan and planning policy; · protecting ...

    https://www.norwich.gov.uk/info/20017/planning_applications/1121/planning_service_standards
  • Service charges for leaseholders

    The council is legally obliged to charge leaseholders for their share of its costs and to make sure the charges it sets are reasonable. Next How are service ...

    https://www.norwich.gov.uk/info/20047/leaseholders/1144/service_charges_for_leaseholders
  • Your service charges explained

    Services that you may be charged for · Anglian Water charge. Water charges collected through an agency agreement on behalf of Anglian Water. · Basic rent

    https://www.norwich.gov.uk/ServiceCharges
  • How do I pay my service charges? | Service charges for ...

    Pay your service charge online. Some leaseholders will pay by monthly or quarterly instalments based on estimated costs for the year.

    https://www.norwich.gov.uk/info/20047/leaseholders/1144/service_charges_for_leaseholders/4
  • Contacting the council | Service standards

    Contacting the council ... Customers contacting the council are encouraged to access services on our website, which are available 24/7. For other ways of ...

    https://www.norwich.gov.uk/info/20018/contact_us/3650/service_standards
  • Service charges frequently asked questions

    Service charges are updated each year following a large reconciliation. We do this to make sure we recover the actual costs for services provided during the ...

    https://www.norwich.gov.uk/info/20616/your_service_charges_explained/4078/service_charges_frequently_asked_questions
  • Mediation/conflict resolution service

    Mediation/conflict resolution service. Catch 22 provides a service for us to help people who are finding it difficult to resolve a dispute with a neighbour.

    https://www.norwich.gov.uk/info/20302/antisocial_behaviour_asb/1969/mediationconflict_resolution_service
  • Customer service standards

    Be polite and respectful. Avoid using abusive language or behaviour when dealing with our staff or contractors. Provide accurate and honest information so we ...

    https://www.norwich.gov.uk/info/20018/contact_us/3650/customer_service_standards/2
  • Responsibilities | Planning service standards

    The planning service makes high quality, sustainable and appropriate development possible in Norwich as well as maintaining and improving the city's natural ...

    https://www.norwich.gov.uk/info/20017/planning_applications/1121/planning_service_standards/2
  • Customer service standards | Service standards

    Easy · Offer multiple ways to get in touch, including online, by telephone, or in person by appointment. · Provide help and support to access online services ...

    https://www.norwich.gov.uk/info/20018/contact_us/3650/service_standards/2
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