Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Norwich is evolving - and so are the hopes of the people who live, work, and visit here. To shape a future that reflects our shared values and ambitions, the city has brought together voices from across the community to create a bold, inclusive vision for the years ahead.
Norwich is a city with a proud past and a promising future. Known for its rich history, vibrant culture, and growing economy, Norwich is a place where tradition meets innovation. But like all cities, it faces challenges - such as differences in health and education outcomes across communities.
To ensure Norwich continues to thrive for everyone, the city has developed a long-term plan: the Norwich 2040 City Vision.
The Norwich 2040 City Vision is a shared roadmap for the future of our city. It sets out what we want Norwich to be like by the year 2040 - and how we’ll work together to make that happen.
This vision was shaped by conversations with local people, businesses, and organisations. It reflects our collective hopes and ambitions for a city that is:
Read the Norwich 2040 City Vision (PDF, 1.7MB)
If you need this information by email for use with the read-aloud function or in an alternative format, please contact us on 0344 980 3333 or visit norwich.gov.uk/intran.
Norwich is already a success story - but we want to build on that success and tackle the issues that hold some people back. The City Vision helps guide decisions, investments, and partnerships so that Norwich grows in a way that benefits everyone. Whether you live here, work here, or are just visiting, this vision is about shaping a better Norwich - together.
See how the Vision was developed
The Vision partnership - shaping our future together