We are committed to improving our services to make sure we are delivering what residents need and want.
We monitor the performance of the housing service by asking residents to take part in our TSM satisfaction survey and measuring key performance indicators. Here are the latest quarterly results:
- 65% tenants are satisfied with the service we provide — target no yet set.
- 0% of reviewed homeless decisions were overturned — above or on target.
- 54% of tenants feel we listen and act on their views — target not yet set.
- 69% of households who asked for help were prevented from becoming homeless — above or on target.
- 61% days is the average time it took to relet empty properties — below target.
- 78% of tenants feel their home is safe and secure — target not yet set.
- 65% of tenants feel we provide them with a well maintained home — target not yet set.
- 94.27% of rent was collected (including arrears brought forward) — below target.
