If you think the decision about your housing benefit is wrong, you have three options:
- Ask for an explanation
- Ask for a review
- Appeal the decision
You must do this within one month of the date on your decision letter.
Ask for an explanation
If you don't understand the decision or think it's wrong, you can ask us to explain it.
Write to the Revenues and Benefits service within one month of the date on your decision letter.
We'll send you a written explanation. This is called a statement of reasons.
Contact revenues and benefits:
Email: benefits@norwich.gov.uk
Telephone: 0344 980 3333
Post: Norwich City Council, Revenues and Benefits Service, City Hall, St Peters Street, Norwich, NR2 1NH
Ask for a review
If you still disagree, you can ask us to look at the decision again.
Write to us and explain which decision you want us to review and why.
We'll review it and either change the decision or explain why it stays the same.
If you still disagree, you'll have one more month to appeal.
Appeal the decision
If you're not happy after the review, you can appeal to the Valuation Tribunal by completing the online form.
Alternatively, you can contact them via:
Email: appeals@valuationtribunal.gov.uk
Telephone: 0303 445 8100
Post: Valuation Tribunal Service, 2nd Floor, 120 Leman Street, London, E1 8EU
