Appealing a Housing Benefit decision

Disagree with a Housing Benefit decision? 

You have one month from the date on your decision letter to take action. You can:

Ask for an explanation

If you're unsure why you got a certain decision or think it's wrong, you can ask us to explain it.

• write to the Revenues and Benefits Service within one month (you can email benefits@norwich.gov.uk)
• we’ll send you a written explanation (called a “statement of reasons”).

Ask for a review

If you think we used the wrong information to make the decision:

• write to us and explain which decision you want us to look at again and why
• we’ll review it and let you know if we’ve changed it or kept it the same.
• if you still disagree, you’ll get another month to appeal (see below).

Appeal the decision

It is not necessary to request the above two stages before making an appeal.  You can appeal to an independent tribunal.

• write to us, sign your letter and explain which decision you’re appealing and why
• we’ll look at it again first. If we don’t change it, we’ll send it to the Courts and Tribunals Service
• you’ll get confirmation that your appeal has been received.

Send your appeal to:

Norwich City Council, Revenues and Benefits Service, City Hall, St Peters Street, Norwich, NR2 1NH.