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Privacy notice for waste and recycling services

About us Norwich City Council is the data controller for waste and recycling services within Norwich and we have a legal obligation to process your personal information as a public authority. You may contact our data protection and information security officer by emailing dataprotection@norwich.gov.uk or by calling 0344 980 3333.

What will we do with your data? We use it to process requests for these services, to answer queries about these services and to investigate complaints about these services.

We intend to keep your data for seven years as stated in our retention policy available on our website.

What are your rights? You have the right to request access to your personal information; ask for errors to be corrected; restrict how your information is used; object to how it is processed; or request that your data is deleted. You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data? If the data is not provide we will not be able to provide services and we will not be able to investigate complaints.

How will we share your data? Information provided for waste and recycling services is shared internally and externally with Biffa plc in order that they may carry out their contractual obligation to provide these services.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes. We will not use your information for marketing purposes unless you consent to it.