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About Council Tax
Find out what your Council Tax pays for and who has to pay. How your band is decided and who to contact if you disagree with it.
What is Council Tax?
Council Tax is a local tax that helps pay for services in your area - like rubbish collection, parks, street cleaning, schools, roads and the police.
How is it worked out?
The amount you pay depends on how much your home was worth in 1991. Homes are put into different bands (A to H), and your bill is based on your band - not your income.
Where does your money go?
Norwich City Council collects the Council Tax, but most of it goes to other organisations:
- Norfolk County Council gets 73p of every £1 – for things like adult care, children’s services and roads
- Norwich City Council keeps 13p – for services like waste and recycling, planning and environmental health
- Norfolk Police gets 14p – to help fund policing, crime prevention and support for victims.
Each organisation sets its own budget, which may increase their share of the bill.
What's new in 2025-26?
Part of your Council Tax goes to Norfolk County Council to help fund adult social care services. For 2025–26, the amount Norfolk County Council charges has gone up by 5%. This increase is based on the total amount the Council charged last year, including both general services and adult social care.
The way this is shown on your Council Tax bill has changed. The Government now requires councils to show the total amount and the yearly increase for Norfolk County Council as one combined figure, instead of splitting it into separate parts.
From 1 April 2025 - Council Tax on second home proprerties which are substantially furnished but have no resident are referred to as second homes and will attract a premium.
Council Tax bands in Norwich
Every home in Norwich falls into one of eight Council Tax bands (A to H). The band your property is in decides how much Council Tax you pay.
These bands are based on what your property was worth on 1 April 1991, not what it’s worth today. The Valuation Office Agency sets the bands, not the council.
| Valuation band | Value of property | Yearly charge 2025 - 26 | Yearly charge 2024 - 25 |
|---|---|---|---|
| A | up to £40,000 | £1,594.39 | £1,523.49 |
| B | £40,001 - £52,000 | £1,860.13 | £1,777.40 |
| C | £52,001 - £68,000 | £2,125.86 | £2,031.32 |
| D | £68,001 - £88,000 | £2.391.59 | £2,285.23 |
| E | £88,001 - £120,000 | £2,923.05 | £2,793.06 |
| F | £120,001 - £160,000 | £3,454.52 | £3,300.89 |
| G | £160,001 - £320,000 | £3,985.98 | £3,808.73 |
| H | £320,001 and above | £4,783.18 | £4,570.46 |
Need help paying?
If you're on a low income, you might qualify for Council Tax Reduction. Discounts and exemptions are also available in some cases.
Can I appeal my band?
You can only challenge your Council Tax band in a few specific situations:
- you've done building work that increased your property’s value
- part of your property has been demolished, or the local area has changed in a way that reduced your property’s value
- your home has been adapted for someone with a disability
- the use of your property has changed (for example, from business to residential or vice versa).
