Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Appeal a Council Tax Reduction decision
What to do if you don't agree with the decision about your Council Tax Reduction.
If you don't agree with our decision you have three options:
Ask for an explanation
If you’re unsure why the decision was made, you can ask us to explain it.
You must do this in writing within one month of the date on your decision letter.
Email us and we’ll send you a written explanation (called a “statement of reasons”).
Ask for a review
If you think the decision is wrong, you can ask us to look at it again.
This must also be done in writing within one month.
You’ll need to explain why you believe the decision is incorrect.
Make a formal appeal
If you still disagree after the review, you can appeal to the Valuation Tribunal by filling in their online form or email appeals@valuationtribunal.gov.uk.
You must do this within two months of our review decision.
