Council tax, housing benefit and business rates service standards

Processing times for Housing Benefit and Council Tax Support

New Claims and Updates: We usually handle new applications and updates to your Housing Benefit or Council Tax Support within 14 days- once we have all the relevant information we need from you.

Council Tax and Business Rates changes

Simple updates to your Council Tax or Business Rates accounts are normally completed within 14 days. More complex enquiries or where we need more information, it might take longer.

Debt collection

We collect money owed for Council Tax, Business Rates, Business Improvement District levy and Housing Benefit overpayments according to the law.
We aim to collect debts and in a way that takes your personal situation into account. 

Busy periods

At certain times of the year our workload increases more than usual, so it might take us a bit longer to respond.