Household collection frequencies
- Blue bin (mixed recycling): every other week.
- Black bin (general rubbish): every other week.
- Food waste: every week.
- Black sack (general rubbish): every week.
- Blue sack (recycling): every other week.
- Garden waste: every other week.
Communal bin collection frequencies
- Recycling: every other week.
- General rubbish: every other week.
- Food waste: every week.
Collection days and times
- Bins must be presented by 6am on collection day.
- Bins must not be placed out before 6pm the evening prior.
Presentation and return points
- Present bins at the roadside or in designated communal bin stores.
- Collection crews will return bins upright to the presentation point after emptying.
Non-collection criteria
Bins may not be collected if:
- the wrong waste type is placed in the container
- recycling is contaminated
- bins are overfilled or too heavy
- bins are placed out late or in the wrong location
- there are access issues (blocked entry, vehicles, locked gates, etc.)
A tag or notice will be left explaining the reason for non-collection.
Resident responsibilities
- Use the correct containers for each waste type.
- Ensure bin lids are fully closed.
- Keep recycling clean and dry.
- Present bins by 6am on the scheduled day.
- Ensure access routes are clear.
- Report access issues such as blocked entry or loose pets.
Operational commitments
- Crews aim to empty all bins on their scheduled collection day.
- Spillages will be cleared by crews.
- Non-collections are recorded.
- Missed collections reported within 48 hours will be collected on the next working day.
Assisted collections
- Available for residents who are unable to move bins due to mobility or health issues.
- Eligibility and applications are managed by the council.
Additional capacity
- Larger households and houses in multiple occupation (HMOs) may apply for larger bins if needed.
- Clinical waste collections are available for eligible residents upon request.
Replacement bins
- All replacement bins (including stolen, missing, or damaged bins) are chargeable.
- Delivery is normally within 10 working days.
