Help with home insulation and energy efficiency

Government schemes like the Great British Insulation Scheme and ECO funding offer free or low-cost upgrades to help cut your energy bills and reduce carbon emissions. Find out if you’re eligible and how to apply.

There are two government schemes that can help make your home warmer and cheaper to heat:

1. Great British Insulation Scheme

You might be able to get free or low-cost insulation for your home. This can help lower your energy bills and reduce carbon emissions.

You may qualify if:

  • your home has an Energy Performance Certificate (EPC) rating of D to G
  • your home is in Council Tax bands A to D
  • you’re a homeowner, landlord, or tenant (tenants need landlord permission)

Types of insulation you could get:

  • loft insulation
  • wall insulation (cavity or solid)
  • roof or floor insulation

No income requirements but you will need our permission if you're a council tenant.

Check your eligibility and apply on GOV.UK

2. Energy Company Obligation (ECO)

This scheme helps low-income households who are struggling with energy costs.

You may qualify if:

  • you receive certain benefits (like Universal Credit, Pension Credit, Income Support, etc.)
  • your home has an EPC rating of D to G (homeowners) or E to G (private tenants) - check your EPC

You could get help with:

  • insulation
  • solar panels
  • new boiler or heating systems
  • draughtproofing

Check your eligibility on GOV.UK

Extra help – FlexConnect

If you don’t meet the usual criteria but have a health condition or other special circumstances, you might still qualify under “Flex” rules.

Norwich City Council works with FlexConnect to assess these cases. We have published a Statement of Intent for the Flex scheme.

For more information, visit the FlexConnect website or email them: team@flexconnect.eco

Installers interested in delivering works under the Flex scheme can apply here: www.flexconnect.eco/Interested-Installers

Important notes

  • Norwich City Council does not provide this funding directly or choose contractors.
  • Not everyone who qualifies will get help – it depends on your home and an assessment.
  • Always check that your installer is TrustMark registered.
  • If you’re unhappy with the work, contact the installer first. If needed, you can raise a complaint with TrustMark.

What to do next

  • Contact your energy supplier – they can tell you if you’re eligible.
  • Or, find a registered installer on the TrustMark website.
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