Norwich City Council does not insure the contents of your home.
This means that if your belongings are damaged, lost or destroyed, for example by fire, flooding or theft, and you don’t have insurance, you will have to pay to replace everything yourself if you do not have insurance.
We strongly recommend that you take out home contents insurance.
About the insurance scheme
You can choose to arrange your own insurance or you can use our low‑cost scheme provided by Aviva.
The cost of cover starts from:
- 40p per week for standard cover
- 80p per week for full accidental damage.
You can also pay extra to cover:
- personal belongings away from the home
- wheelchairs or mobility scooters
- hearing aids
All prices include Insurance Premium Tax. Terms and conditions apply.
You can download the insurance information document to read the important information about the cover.
Home contents insurance information (PDF)
How to apply
You can apply in one of these ways.
Call 0344 980 3333 to ask for a home contents insurance pack to be sent to you.
Please read our privacy notice for information on how we manage your personal data.
Need help?
If you have any questions or need help filling in the form:
- call: 0344 980 3333
- email: housingincome@norwich.gov.uk
Please note: The online form is hosted by Aon UK Limited and may not meet the same accessibility standards as our main website. Some people may find it hard to use, for example, if using a keyboard only or screen reader. If you need help, please contact us.
Making a claim
To make a home contents insurance claim, call 0161 875 8988.
The policy is underwritten by Aviva Insurance Limited and arranged by Aon UK Ltd, both of which are authorised and regulated by the Financial Conduct Authority.
Aviva Insurance Limited, Registered in Scotland Number SCOO2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority FP.TCI.2025.502.SD
